That being said, we have not regretted using SignPost as we have received an influx of positive online reviews, it just takes more supervision than expected. We ended up turning off a few features that didn't appeal to the way we conduct business and interact with our clients. We were confused disappointed after signing the contract and not realizing the issues until during the onboarding process. Even though we had multiple phone calls and screen-share meeting with the representatives, we somehow misunderstood the basic features and how they were carried out. We personally had a bit of a rough start with SignPost. They verbally insulted my girlfriend and made her cry.SignPost is Helpful.but be Hesitant (Dependant on type of Business) THIS IS OUTRAGEOUS BEHAVIOR!īelow is what this prick wrote on my google as a 1 star review. After he hung up with me he wrote a 1 star review on my Google business page saying I was rude to his girlfriend?! This is how you all do businss? This is the lowest move I have ever seen a business do to another business! Really?! Do the owners of Signpost really think this is an acceptable approach for your sales people to write bad reviews on innocent businesses that your sales people call?! This is who is representing your company?! If I don't receive a call from the business owner or top management within 24 hours I will report signpost to the BBB. It was * the sales guy for SIGNPOST, the one that had called me. 10 minutes later I received a NEW REVIEW ON GOOGLE. I said I was not interested and hung up the phone. I asked if it was a sales call as I was busy, he replied yes. I received a random sales call from this company, SIGNPOST.

PLEASE READ THIS BEFORE YOU DO BUSINESS HERE! Absolutely ridiculous customer service and they will suck every penny they can out of a small business. I reached out to cancel after using only half my allotted minutes and was told that I would be billed for another month of service with zero minutes used because I requested to cancel the same day of the new billing cycle. I immediately turned off call forwarding.

I had suspected that was happening but did not previously have confirmation. I received a text from the customer stating that her call was not answered and there was no option to leave a voicemail. Again I did not receive a text with call details. A previous customer of mine called me, I was unable to answer so the call was forwarded. I contacted them regarding the issue and never got any guidance or explanation as to what was happening. The last couple months, I noticed that calls would be forwarded and then I would not receive a text or email with the call details. Customer would be scheduled on my google calendar for 130pm appointment and would be told 1130am. I repeatedly had scheduling issues caused by timezone differences. I cant say I would recommend Signpost, but I can at least withdraw my assertion that they are a fraud/ scam. If the customer service rep I spoke to was running the sales dept, signpost would be much better off. She was able to work with me to get 3 out of 4 months of service refunded, which is why I have changed this from one star to 3 stars. I had to cancel my credit card to prevent them from getting more of my money.Īfter Posting this review, I did receive a call from a very helpful customer service rep from signpost. These stopped when I cancelled the service, but they kept billing me. I know this, because for the first 5 months, I would get 20+ emails from signpost daily.

I only noticed at the end of the year, so they charged me for 4 months, without providing service.

Signpost continued to bill me, beyond the 6 month trial. I cancelled before the 6 months finished, as they were over spamming my customers and I was getting a bad response from everyone they were targeting.Īfter canceling, I thought it was over.

Signpost reviews yelp